Privacy Policy

At Looprin, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services:

Account Information

• Full name, username, and display name
• Email address and phone number
• Password (encrypted and securely stored)
• Profile photo and cover image
• Date of birth (for age verification)

Profile and Preferences

• Bio, location, and website
• Interests and preferences
• Privacy and notification settings
• Language and accessibility preferences

Content You Create

• Posts, photos, videos, and stories
• Comments, likes, and reactions
• Direct messages and group chats
• Product listings and marketplace items
• Reviews and ratings

Payment and Transaction Information

• Billing address and shipping address
• Payment method details (processed by secure third-party payment processors)
• Transaction history and purchase records
• Seller payout information

Communications

• Customer support inquiries and correspondence
• Feedback, surveys, and contest entries
• Emails and notifications you send us

1.2 Information Collected Automatically

We automatically collect certain information when you use our Services:

Device Information

• Device type, model, and manufacturer
• Operating system and version
• Unique device identifiers (IDFA, Android ID)
• Mobile network information and carrier
• Screen resolution and device settings
• Battery level and storage capacity

Usage and Activity Information

• Features and content you access and use
• Actions you take (likes, shares, comments, purchases)
• Time, frequency, and duration of your activities
• Search queries and browsing history within the App
• Interactions with other users and content
• In-app purchases and transaction details

Location Information

• Approximate location based on IP address (always collected)
• Precise location from GPS, Bluetooth, or WiFi signals (only with your permission)
• Location tags you add to posts or marketplace listings

Log and Technical Information

• IP address and browser type
• Access times and dates
• Pages and screens viewed
• App crashes, errors, and performance data
• Referring/exit pages and URLs
• Clickstream data

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your account to Facebook, Instagram, or other services, we receive basic profile information
• Payment Processors: Transaction confirmation and payment status
• Analytics Providers: Aggregated usage statistics and demographic information
• Advertising Partners: Information about ad interactions and conversions
• Other Users: When they tag you in content, mention you, or add you to groups

1.4 Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Services
• Personalize content and advertisements
• Measure the effectiveness of our marketing campaigns
• Detect and prevent fraud and security issues

You can control cookies through your browser settings, but some features may not work properly if you disable cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Improve Our Services

• Create and manage your account
• Deliver content, features, and functionality
• Process transactions and fulfill orders
• Personalize your experience and content recommendations
• Develop new features and improve existing ones
• Conduct research and analytics

2.2 Communications

• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Notify you about new features, promotions, and offers
• Request feedback and conduct surveys

2.3 Safety and Security

• Verify your identity and prevent fraud
• Detect, investigate, and prevent violations of our Terms
• Monitor and prevent abuse, spam, and harmful activity
• Protect the safety and security of our users and Services
• Enforce our policies and legal rights

2.4 Legal and Compliance

• Comply with legal obligations and government requests
• Respond to legal processes and law enforcement requests
• Protect our rights, property, and legal interests
• Resolve disputes and enforce agreements

2.5 Advertising and Marketing

• Show you relevant advertisements based on your interests
• Measure the effectiveness of our marketing campaigns
• Partner with advertisers to deliver targeted ads
• Conduct promotional activities and contests

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

Information you share publicly on Looprin is visible to other users, including:

• Your profile information (based on your privacy settings)
• Posts, photos, videos, and comments
• Product listings and marketplace activity
• Followers, following, and connections
• Activity such as likes, shares, and reactions (based on settings)

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: AWS, Google Cloud for data storage and infrastructure
• Payment Processing: Stripe, PayPal for secure payment transactions
• Analytics: Google Analytics, Mixpanel for usage analysis
• Customer Support: Zendesk, Intercom for support services
• Email Services: SendGrid, Mailchimp for email delivery
• Content Delivery: Cloudflare, Fastly for content distribution
• Advertising: Facebook Ads, Google Ads for marketing campaigns

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe it's necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions or other policies
• Protect our rights, property, and safety
• Protect the rights, property, and safety of our users or the public
• Detect, prevent, or investigate fraud, security issues, or illegal activity
• Respond to emergency situations involving potential harm

3.4 Business Transfers

If Looprin is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction, such as when you connect third-party services to your account.

3.6 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

4. Your Rights and Choices

You have the following rights regarding your personal information:

4.1 Access and Portability

• Request a copy of your personal data in a portable format
• Download your data through your account settings
• Request details about what information we hold about you

4.2 Correction and Update

• Update your profile and account information at any time
• Correct inaccurate or incomplete information
• Modify your privacy and notification settings

4.3 Deletion

• Delete your account through the App settings
• Request deletion of specific information
• Note: Some information may be retained for legal or legitimate business purposes

4.4 Privacy Settings

Control your privacy through our settings:

• Make your profile public or private
• Control who can see your posts and activity
• Manage who can message you
• Control location sharing permissions
• Manage blocked and muted accounts

4.5 Marketing Communications

• Opt out of marketing emails by clicking "unsubscribe"
• Manage push notification preferences in App settings
• Adjust email preferences in your account settings

4.6 Advertising Preferences

• Limit ad tracking through your device settings (iOS: Settings → Privacy → Tracking)
• Opt out of personalized ads in your account settings
• Use the Digital Advertising Alliance opt-out tools

4.7 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for how to respond to these signals, so we do not currently respond to Do Not Track browser signals.

4.8 Exercising Your Rights

To exercise any of these rights, please contact us at support@looprin.com. We will respond to your request within 30 days.

5. Data Security

We implement robust security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure password hashing and storage
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Secure coding practices and code reviews

5.2 Organizational Safeguards

• Access controls and authentication requirements
• Employee training on data protection
• Confidentiality agreements with staff and contractors
• Regular monitoring and logging of system access
• Incident response and data breach procedures

5.3 Important Notice

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe your account security has been compromised, please contact us immediately at support@looprin.com.

6. Data Retention

We retain your personal information for different periods depending on the type of data:

6.1 Active Accounts

• Account and profile information: As long as your account remains active
• Content you post: Until you delete it or your account is closed
• Messages: Until deleted by you or after 90 days of account closure
• Transaction history: For 7 years for accounting and tax purposes

6.2 Deleted Accounts

• Most data is deleted within 90 days of account deletion
• Some data may be retained in backups for up to 180 days
• Legal, safety, or security-related information may be retained longer
• Aggregated or anonymized data may be retained indefinitely

6.3 Legal Requirements

We may retain certain information longer when required by law, for legitimate business purposes, to resolve disputes, enforce agreements, or comply with legal obligations.

7. Children's Privacy

Looprin is not intended for children under 13 years of age (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13.

• We require users to confirm they meet minimum age requirements during registration
• If we learn we have collected information from a child under 13, we will delete that information promptly
• If you believe a child under 13 has provided us with personal information, please contact us at support@looprin.com
• Parents and guardians can contact us to request access to or deletion of their child's information

8. International Data Transfers

Looprin is based in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

8.1 Cross-Border Transfers

• Data protection laws in these countries may differ from your home country
• We implement appropriate safeguards for international transfers
• We use Standard Contractual Clauses approved by regulatory authorities
• We ensure our service providers meet applicable data protection standards

8.2 Your Rights

By using our Services, you consent to the transfer of your information to countries outside your residence. If you are in the European Economic Area (EEA), UK, or Switzerland, we comply with GDPR requirements for international transfers.

9. Regional Privacy Rights

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request details about what personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Limit: Limit the use and disclosure of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

Note: We do not sell your personal information in the traditional sense. However, sharing data with advertising partners may be considered a "sale" under CCPA. You can opt out in your account settings.

9.2 European Economic Area, UK, and Switzerland (GDPR)

If you are in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation:

• Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
• Right to Access: Obtain a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

9.3 Other Jurisdictions

If you reside in other jurisdictions with privacy laws (such as Brazil's LGPD, Canada's PIPEDA, or Australia's Privacy Act), you may have similar rights. Please contact us to exercise your rights.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, apps, or services that are not owned or controlled by Looprin.

• We are not responsible for the privacy practices of third-party services
• Third-party services have their own privacy policies
• We encourage you to review the privacy policies of any third-party services you access
• Connecting third-party services may allow them to access your Looprin information
• You can disconnect third-party services at any time in your account settings

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

When we make material changes, we will notify you by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an in-app notification
• Sending you an email to your registered email address
• Displaying a prominent notice in the App

11.2 Your Acceptance

Your continued use of the Services after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our Services and delete your account.

11.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

General Inquiries

• Email: support@looprin.com
• Subject Line: "Privacy Policy Inquiry"

Data Protection Officer

• Email: privacy@looprin.com
• Subject Line: "Data Protection Request"

Mailing Address

• Looprin Inc.
• Privacy Department
• San Francisco, California, USA

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT" in your subject line.